You have 14 days from the date of receiving your order to request a return.
2. Conditions for Returns
To be eligible for a return, the product must be:
Unused and in the same condition as received.
Returned in its original packaging.
Complete with any tags or accessories.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In these cases, Orendo & Co will cover return shipping expenses.
4. Refund Method and Timing
Refunds will be processed to the original payment method within 7 days of receiving and inspecting the returned item.
5. Exchanges
We accept exchanges. Customers requesting an exchange must cover return shipping costs. Once we receive and inspect the returned item, we will ship the replacement product at no additional cost.
6. Non-Returnable Items
All items available on our website are eligible for return; we currently have no special exclusions.
7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact our customer service at hello@orendoandco.com within 48 hours of receiving the order. Include clear photographs of the defect or damage for quick assessment and resolution.
8. How to Initiate a Return
To initiate a return or exchange, contact our customer support team at hello@orendoandco.com. Provide your order number, reason for return, and any relevant details.
9. Contact Information
For questions or further assistance, please contact us at hello@orendoandco.com.
By purchasing from Orendo & Co, you agree to the terms of this Return and Refund Policy.
