We ship worldwide, ensuring that our accessories can reach you wherever you are.
How long will my order take to arrive?
We have warehouses in the US and The Neterlands. Orders typically ship within 1-3 business days. Delivery times depend on your location, ranging from 2-7 business days domestically and 7-15 days internationally.
Can I track my order?
Yes, tracking details will be emailed to you once your order ships.
We recommend gently cleaning with a damp cloth. Avoid harsh chemicals to preserve the elegance and durability of your bag.
What materials does Orendo & Co use in products?
We use premium, high-quality materials designed to ensure elegance, durability, and functionality, including own developped 900D Heavy Coated Nylon, and robust hardware.
Yes. Our products include a 6-month standard warranty covering manufacturing defects and material issues. Extend your warranty by an additional 6 months by registering your product online.
What's not covered by the warranty?
Damages from iregular use, unauthorized repairs, misuse, neglect, accidents, normal wear and tear, or exceeding recommended capacity are not covered.
How can I make a warranty claim?
To make a warranty claim, please contact our customer service with proof of purchase or your order ID. You must return the complete product with freight pre-paid.
