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- Ordering & Shipping
- Products & Care
- Warranty & Repairs
- Returns & Exchanges
- Payments & Security
- Contact & Support
Where does Orendo & Co ship?
We ship worldwide, ensuring that our accessories can reach you wherever you are.
How long will my order take to arrive?
We have warehouses in the US and The Neterlands. Orders typically ship within 1-3 business days. Delivery times depend on your location, ranging from 2-7 business days domestically and 7-15 days internationally.
Can I track my order?
Yes, tracking details will be emailed to you once your order ships.
How do I take care of my Orendo & Co bag?
We recommend gently cleaning with a damp cloth. Avoid harsh chemicals to preserve the elegance and durability of your bag.
What materials does Orendo & Co use in products?
We use premium, high-quality materials designed to ensure elegance, durability, and functionality, including own developped 900D Heavy Coated Nylon, and robust hardware.
Does Orendo & Co offer a warranty?
Yes. Our products include a 6-month standard warranty covering manufacturing defects and material issues. Extend your warranty by an additional 6 months by registering your product online.
What's not covered by the warranty?
Damages from iregular use, unauthorized repairs, misuse, neglect, accidents, normal wear and tear, or exceeding recommended capacity are not covered.
How can I make a warranty claim?
To make a warranty claim, please contact our customer service with proof of purchase or your order ID. You must return the complete product with freight pre-paid.
Can I return or exchange my order?
Yes. We accept returns or exchanges within 14 days of receipt. Items must be unused, undamaged, and in original packaging.
What payment methods do you accept?
We accept major credit/debit cards, Ideal, PayPal, Apple Pay, and other secure payment options.
Is shopping with Orendo & Co secure?
Absolutely. Our website utilizes secure encryption to protect your personal and financial information.
How can I contact Orendo & Co customer service?
Reach us at support@orendoandco.com. We always reply within 24 hours
Can I get product recommendations or advice?
Certainly! Our team is always ready to assist with personalized product recommendations to suit your lifestyle.
