Return and Refund Policy

1. Return Timeframe

You have 14 days from the date of receiving your order to request a return.

2. Conditions for Returns

To be eligible for a return, the product must be:

• Unused and in the same condition as received.
• Returned in its original packaging.
• Complete with any tags or accessories.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In these cases, Orendo & Co will cover return shipping expenses.

4. Refund Method and Timing

Refunds will be processed to the original payment method within 7 days of receiving and inspecting the returned item.

5. Exchanges

We accept exchanges. Customers requesting an exchange must cover return shipping costs. Once we receive and inspect the returned item, we will ship the replacement product at no additional cost.

6. Non-Returnable Items

All items available on our website are eligible for return; we currently have no special exclusions.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our customer service at support@orendoandco.com within 48 hours of receiving the order. Include clear photographs of the defect or damage for quick assessment and resolution.

8. How to Initiate a Return

To initiate a return or exchange, contact our customer support team at support@orendoandco.com. Provide your order number, reason for return, and any relevant details.

9. Contact Information

For questions or further assistance, please contact us at support@orendoandco.com.

By purchasing from Orendo & Co, you agree to the terms of this Return and Refund Policy.